• 1. Can I bring my pet? 

• • For the safety of all animals and people involved, we do not accept walk-in pets in our Lounge facility, though service animals are welcome. This is not a boarding or daycare service for the public. If you wish to have a behaviour assessment or training for your pet specifically, please see our Private Sessions page for more info.

• 2. What is your Food and Drink policy?

• • We do not serve food and drink, though there is a small self-serve kiosk for tea and coffee available. You are welcome to bring outside food but please note that we are a small space and often have children in our facility – please avoid bringing foods that are overly smelly or contain common allergens. Remember that whatever food/drink you choose to bring must be kept safely away from the cats, please do not feed them. 

• 3. What about visitors with Allergies?

• • We cannot guarantee that your allergies will not affect you at Pawse & Purr. Should you choose to visit, please come prepared with your allergen medications if any. Also, if you are looking for long-term allergen solutions, please consider talking to your doctor about being referred to an allergist.
  • We are doing all we can to reduce allergens: 
    • – feeding the rescue cats foods that reduce allergens (for example Liveclear by Purina – https://www.purina.ca/pro-plan/cats/liveclear-cat-allergen-reducing-food ) 
    • – air sprays that reduce allergens (for example Pacagen – https://pacagen.com/en-ca/blogs/general-allergies/pacagen-spray-explained ) 
    • – cleaning supplies that reduce allergens (for example Allergen Blockers – https://www.beckerentandallergy.com/blog/pet-allergy-sprays ) 
    • – furniture covers that are laundered regularly with anti-allergen detergents 
    • – HEPA air purifiers 
    • – separate litter room (with an air purifier) to contain dust
    • – we use a robotic mop and vacuum to clean the floors as frequently as possible 
    • – Our amazing student volunteers clean regularly! 

• 4. What is an appropriate Age to Visit?

• • We welcome all ages with appropriate supervision! We strive to provide something for every age group, including baby play mats, puzzles, books, and games. 
  • Please see our Visit Us (link) page for information on child admission. 

• 5. What Accessibility Options are available at the Lounge? 
  • Our facility has an accessible washroom with a diaper change station, and wheelchair access throughout the Lounge. 
  • It is recommended that anyone with concerns about mobility be dropped off in front of the building (rather than walking from the parking lot) where access to the sidewalk is easiest (although a step up). 
  • Note that the sidewalk ramp on our side is only from the parking lot.
  • We have a variety of chairs to sit in as well as floor seating options. 
  • For visitors with higher sensory needs, it is recommended to call ahead and let us know how we can best provide support during the visit and whether an accommodative reservation would be preferable. 
  • Should you wish to discuss any specific accessibility accommodations or have further questions about our options, please call/text 416-804-3582 and we will be happy to discuss with you.

6. Why haven’t you responded to my comment on social media? 

• • TLDR (Too Long Didn’t Read): We still want to hear from you, just IRL (in real life). Send your question or concern via email (info@pawseandpurr.com) or call/text  (416-804-3582 or 416-499-7877) instead, please! 

• • Our Social Media Engagement Values: Pawse and Purr Cat Lounge was created based on the immeasurable value of two things: rescue cats getting real one-on-one time with the public for socialization, and people learning about cat behaviour/training through real one-on-one time with us. Our social media accounts are only for  letting our rescue cats get the recognition they deserve, sharing educational content about cat behaviour, and advertising our non-profit as frugally as possible out of respect and transparency to our Supporters. Our email and phone number is where you can connect with us for customer service, comments, feedback or questions – and get a real response from us.
  • This means that rather than our small team endlessly scrolling through all comments (made with varying degrees of interest in getting a response from us) on daily postings, through multiple social media accounts – we have chosen to instead prioritize having real one-on-one conversations with the people who wish the most to be genuinely responded to. We still absolutely want to hear from you, just IRL (in real life). Send your question or concern via email (info@pawseandpurr.com) or call/text (416-804-3582 or 416-499-7877) instead, please! Looking forward to hearing from you!

• 7. Where can I submit my Lounge photos to be featured in Pawse and Purr’s social media accounts or website? 
  • Firstly, thank you for volunteering your photo to our cause! Your favourite cat photos from visiting the Cat Lounge can be sent to info@pawseandpurr.com with the email titled “with Consent for Media Submission” or fill out the form below. 
  • Contact Form
    • Name: 
    • Email Address: 
    • Phone Number (Optional): 
    • Description of photo: 
    • Upload photo button
    • Sent with consent for Media Submission *required
    • Send to info@pawseandpurr.com

• 8. I have a different question or concern! 
  • Please contact info@pawseandpurr.com and we will be happy to discuss with you! If you wish for us to contact you via phonecall, please indicate this in your email and leave a number we can reach you at. Looking forward to chatting with you!